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<p>在這個「頻繁跳槽」的年代，如何處理重要員工的離職，已經成為老闆的重要難題，而不同的對待方式，也暴露了老闆的格局和層次。</p>
<p>&nbsp;</p>
<p>一. 面對員工離職，老闆的四種心態。</p>
<p>現實中，很多管理人員面對自己下屬提出離職申請時，大致有下面幾種反應。</p>
<p>1. 反應格外強烈、憤怒，甚至發脾氣，這些管理者把員工的離職當成是對他們的背叛。</p>
<p>2. 驚訝、疑惑</p>
<p>因為他們想不明白，平時工作中並沒有表現出任何異常的員工為何會突然有了離開的想法。</p>
<p>3. 驚恐</p>
<p>他們不關注員工為甚麼要走，而是把大部分精力放在想方設法挽留員工上，但其實他並非是為了留住人才，而是為了保全自己的臉面。</p>
<p>4. 從容</p>
<p>還有人會從容面對，和員工坦誠溝通，會設身處地地站在員工的角度去思考。</p>
<p>這類人就是所謂成熟的管理者，能做到這一點，在平時的工作中一定是已經充分建立起了自己和員工的默契和信任。否則的話，員工是不可能在這個時候願意向你敞開心扉、講實話的。</p>
<p><img class="paragraph-image" alt=" title="對待離職員工的態度，暴露了管理者的層次！" src="https://prd-cdn.jessicahk.com/files/22_119.jpg" /></p>
<p>二. 為甚麼沒能贏得員工的信任</p>
<p>老闆不願和離職的關鍵員工或管理人員見面，覺得離開就是背叛，就是拋棄自己。其實並不可笑，這是一個自信不足的孩子覺得自己不夠好而被拋棄。員工越優秀，老闆的挫折感越強。但他們忽略了員工作為一個人首先是自由的，完全可以按照自己的想法在法律賦予的權利範圍內做出選擇。作為一個管理者，你並沒有任何權力對員工的離職說不，尊重他們的意見和選擇才是正確的做法。在經濟社會，追求自身的利益是最自然的事情。最明智的選擇，是試著站在員工的角度去理解他們，按照員工的價值觀去看問題。</p>
<p>&nbsp;</p>
<p>三. 老闆該如何調整情緒？</p>
<p>在一部分老闆的成功經驗中，有一條就是和離開公司的人保持良好的關係，在相同行業的人都是資源，這是很簡單的道理。</p>
<p>1. 相信自己的公司肯定給了員工一些東西，而這些東西是有價值的</p>
<p>坦誠地與員工溝通，有時還可以幫助員工一起分析離職原因。</p>
<p>&nbsp;</p>
<p>2. 調整對離職人員的態度</p>
<p>如果挽留的努力失敗了，員工堅決要離開，管理者的態度大致可分成兩類。</p>
<p>1）一類認為，員工一旦選擇離開，就表示雙方從此「恩斷義絕」，不可能再有牽手的機會。</p>
<p>有些人更擔心，如果給離職的員工回來的機會，就意味著在告訴現在的員工，你也可以想走就走，想回來就回來，會引起其他員工的效仿，導致團隊不穩定。</p>
<p>&nbsp;</p>
<p>2）另一類認為，對於優秀的員工可以給他們回來的機會。</p>
<p>第一， 表示公司對他們工作的認可，對員工之前為公司所做貢獻的認同，對人才的善待和尊重。</p>
<p>第二， 如果他們真的願意回來的話，也可減輕公司再招聘的壓力，降低人才再培養的成本。</p>
<p>第三， 員工如果真的願意回來，選擇回來，多半是因為他們在外面經歷了不如意，通過對比發現自己原來是身在福中不知福，因此他們自己會更加珍惜公司給予的再一次機會，在崗位上更加盡職盡責。</p>
<p>第四，他們的回歸會給更多在職的員工一個信號，與外面的其他公司相比，我們有別人無法取代的優勢，由此會激發更多的員工去珍惜自己目前的工作，而不會導致更多的人隨意草率地選擇離開。</p>
<p>&nbsp;</p>
<p>3. 調整心理地位</p>
<p>離開，是員工自己職業生涯的選擇，而背叛與忠誠這樣的詞並不適合當下的職場。</p>
<p>&nbsp;</p>
<p>資料來源：《中歐商業評論》<br />
Photo：網路圖片</p>
<h3><strong>管理層必看書籍推介：(全部免運費送到你家!)</strong></h3>
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